Allergen Policy

ALLERGY POLICY

Registered Home Kitchen

CHOKKO operates from a registered home kitchen in metropolitan Melbourne in accordance with applicable local council food safety requirements.

Our kitchen is NOT an allergen-free facility. Ingredients we use may contain but not limited to; traces of nuts, dairy, eggs, gluten (wheat) and other allergens. During operations, we use shared equipment, therefore cannot guarantee that our cake tubs are free of allergens. We STRONGLY advise exercising caution when placing an order with us if you have any allergies. 

Allergen Environment & Cross-Contact Risk

Our products are prepared in a kitchen where common allergens are handled and stored. These allergens include, but are not limited to:

  • Gluten (wheat)
  • Dairy
  • Eggs
  • Soy
  • Peanuts
  • Tree nuts
  • Sesame

Other allergens that may be introduced through seasonal ingredients or supplier products. While reasonable care and food handling practices are implemented to minimise the risk of cross-contamination, CHOKKO cannot and does not guarantee that any product is completely free from allergens. Cross-contact may occur during preparation, baking, storage, or packaging.

No Allergen-Free Guarantee

CHOKKO makes no representation or warranty that any product is suitable for individuals with food allergies, intolerances, or coeliac disease.

All products should be considered as potentially containing traces of allergens.

Severe Allergies & Anaphylaxis

If you have a severe allergy or are at risk of anaphylaxis, we strongly advise that you do not purchase or consume CHOKKO products.

By placing an order, you acknowledge and accept the inherent risk associated with consuming products prepared in a shared kitchen environment.

CHOKKO accepts no liability for any allergic reaction, illness, injury, or adverse outcome resulting from the consumption of our products.

Customer Responsibility

It is the responsibility of the customer to:

  • Review all product descriptions and allergen notices (including our Allergen Policy)
  • Contact CHOKKO prior to ordering if clarification is required
  • Assess whether our products are suitable for their personal dietary needs

Placing an order confirms that you have read, understood, and agreed to this Allergen Policy.

Contact

If you have questions about specific ingredients, potential allergens, or require further clarification before placing an order, we encourage you to contact us prior to purchase. All enquiries should be directed to info@chokko.com.au

We aim to respond within a reasonable timeframe; however, orders should not be placed until you are satisfied with the information provided.