Frequently Asked Questions
Product Details
What about allergens?
Please check the product page for allergen information specific to each cake tub. If you have any allergies or concerns, please contact us before ordering.
For further information regarding to Allergens, please head to our Allergen Policy page.
Please note: we are a registered home-based kitchen and cannot guarantee that our products are allergen-free.
Do you offer gluten-free baked goods?
Not currently, but it’s something we hope to introduce in the future.
Storage & Freshness
How should I store my Cake Tubs and Maddies?
- Cake Tubs
Cake tubs must be stored in the refrigerator to keep them cool until serving. - Maddies
Maddies are best enjoyed fresh on the day of purchase, but are best consumed within 2 days. If saving them for later, keep your Maddies in an airtight container at room temperature to help keep them fresh
How long do they last?
For the best taste, please consume both Cake Tubs and Maddies within 2 days of receiving your order.
Ordering & Delivery
How do I place an order?
You can order directly through our website. Orders are confirmed once full payment is made.
Why isn’t my preferred date available for delivery/pick-up?
As a small-batch home bakery, CHOKKO operates on selected pre-order days with limited pick-up and delivery spots each day. If one option is unavailable, it has reached capacity. If both are unavailable, we are fully sold out for that date.
Is there a minimum order for delivery?
Yes, we have a minimum spend of $32 for delivery. Delivery fees apply depending on your location and is calculated at checkout. The total will be shown before you complete your order.
Can I order for a different day than what’s available on the website?
At the moment, we only offer the dates shown on our calendar. However, if you’ve got a special occasion, send us an email and we’ll see what we can do ♡
